FREQUENTLY ASKED QUESTIONS (FAQ)



For any booking through www.bukitlawang.asia the insurance is in responsibility of the participant. We disclaims any liability for damage to life and limb, as well as loss of material that may arise as a result of natural events or accident caused by humans or animals on their tours. If you cancel the arrangement 12h before the tour started, the full amount will be refunded, later on you can name us a substitute, refundation is not possible anymore.


FREQUENTLY ASKED QUESTIONS (FAQ)

  • Questions & Answers About Orangutan.


  • Question:

    Will I see orangutan during the trekking?


    Answer:

    To see wild orangutans can never be guaranteed, but for sure you can see semi-wild orangutans. However, we will do our best with our profesionality to make you see wild orangutans.


    Question:

    Can I touch or feed orangutan?


    Answer:

    No, we will not let or allow you to touch or feed orangutan because we care about yours and orangutan protection also, but we will let you to take pictures of orangutan as many as possible with certain distance.


  • Questions & Answers About Jungle Trekking.


  • Question:

    What I have to do if I want jungle trekking in Bukit Lawang?


    Answer:

    You can book our trekking packages. We offer you various trekking packages, activities with its prices, and we will organize everything for you.


    Question:

    How, when and where we do jungle trekking?


    Answer:

    How? you can choose our trekking packages options via our website in packages menu.

    When? you can do jungle trekking anytime you want, the trekking will be started at 8 o'clock in the morning.

    Where? depends on trekking packages you choose, if you choose trekking package of National Park, then it will be started in the gate of Gunung Leuser National Park in Bukit Lawang, if choose treeking of Landak river, then it will be started from Bukit Lawang village.


    Question:

    How long I have to walk in the jungle as the trekking duration?


    Answer:

    You will have min 6 hours walking during the day in the jungle.


    Question:

    Where or what's the name of the place to start the trekking?


    Answer:

    We will start the trekking from our accommodation, named Bukit Lawang Hill Resort that located in Bukit Lawang village, we will go to the direction of Gunung Leuser National Park, crossing the Bohorok river.


    Question:

    What is included in the tour or trek?


    Answer:

    In our trekking package offers, all prices included jungle guiding service, foods, trekking permit and traditional rafting.


  • Questions & Answers About Pick-Up Point.


  • Question:

    Where we can meet in Kualanamu International Airport?


    Answer:

    We will be standing and waiting for you in front of the arrival gate to pick you up and bring you to Bukit Lawang.


    Question:

    Where we can meet in Bukit Lawang?


    Answer:

    We will meet you or pick you up from your chosen guest house in Bukit Lawang, but if you book our service since the beginning from the website or email, we have cheap and nice accomodation for you in our corporated-guest house.


  • Questions & Answers About Preparation.


  • Question:

    What do I have to take with me during the trekking?


    Answer:

    Good shoes, shirts, camera, natural insect repellents, medicines, pants and bag to bring your personal stuff.


    Question:

    What I have to do before the jungle trekking?


    Answer:

    All you have to do is prepare yourself like health condition. We will do the rest preparation for you such as team, foods, water, cooking stuff and schedule for the best moment. That's why it's important for us to get confirmation as soon as possible from you to choose our guiding service. We use water for drinking from the waterfall, we boil it before ready to drink, we are very concerned and pay attention to safety, comfort and cleanliness. You are welcomed to ask anything about what kind of preparation we make before trekking.



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